frequently asked questions

Place an order by selecting your required item and add to the shopping cart. Then progress through to the Checkout and pay securely online via PayPal using your credit/debit card or PayPal account.

We aim to dispatch items within 3 working days. This can be longer during busy times, for example; Christmas, Valentine's Day and Mother's Day, or high summer season where it may be 5-6 working days. We will email or text you when we receive your order and let you know when you can expect your items. Items out of stock will be stated with an expected delivery time.

Postage & packing rates are clearly stated at the end of your order and are based on postal rates for your region. We use standard "Signed For" postage across the UK and Channel Islands, and outlying areas so we can track your item. International Postage Rates apply, and are quoted for single items. We will email you to advise you of postage costs for multiple items.

All Prices on this website are exclusive of UK VAT. UK VAT is 20% and is applicable on all goods imported into the UK from outside the EU,  and it is the recipient who is liable. However Jersey Post offer a service where we can pay the VAT for you in advance at the time of posting. This will help prevent your goods being held by UK customs and administration fees being charged by your local Post Office.

We do not add any further taxes for Jersey or the other Channel Islands.

All details can be found in our Returns Policy here.